Telephonist Emergency Reception

Telephonist Emergency Reception (Internal Role Restricted to Health NZ Employees) 

• Permanent 0.8 FTE 

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we’re building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.

About the Role

As our Front of Hospital team provide a 24-hour / seven day a week service, there is a requirement to work a variety of rostered shifts. Ideally, you will rise up to the challenge of having to work differing hours each week and have the ability on occasion to swap shifts. Each shift type has its own demands and also rewards.

Across different rostered shifts, you will be one of our telephonists. Where one day could see you answering incoming calls and dealing with queries, the next you could be coordinating emergency response teams.

About You

We are looking for an empathetic self-starter with a high degree of organisational skills, exceptional customer service skills and the ability to work under pressure in a busy and demanding environment. This includes coordinating emergency and alarm procedures throughout the hospital alongside daily administration and computer related duties. 

You would be working within a team that contributes in some way toward helping those in the community who require medical assistance. You will need to be able to deal with an incredibly diverse range of people, staff, patients and their families - all of them needing your assistance. The success factors for the role include:

• Ability to work to deadlines
• Ability to take direction well and work as a part of our team
• A keen eye for detail and accountable for own work
• Liaise with internal and external stakeholders with a focus on excellent customer service and delivery
• Excellent customer service skills
• Maintains the strictest Confidentiality

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.    

Salary 

This role is covered by the terms and conditions of the PSA Collective, and the Pay Scale, Telephonist Role Band 2 and Emergency Reception Band 3

How to Apply

All applications must be submitted through our online careers' portal and applications received by 10 May 2026.

AOV: 1032

Apply now

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